TERMS & CONDITIONS

The following terms & conditions apply between the seller, BFT d.o.o., (hereinafter also referred to as “we” or “BFT”) and the buyer, who is a consumer (hereinafter also referred to as “you”), for all purchase agreements made via the BFT on-line shop.

1. Conclusion of Contract

1.1. Our product presentation in the BFT online shop solely represents a non-binding invitation for you to purchase merchandise from us.

1.2. By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3 The acceptance of an offer through an order from the BFT Online Shop, will takes place upon your receipt of the dispatch confirmation which must be made due to the current safety standards for combating the Corona Virus and the resulting delayed processing, at the latest within 30 working days.
The automatically generated order confirmation does not constitute acceptance of the offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately if we are unable to accept your order. In this case, we will reimburse you for any payments you have already made. If we reject an order because the payment method selected by you cannot be used, and simultaneously offer you the option to use another payment method, then this constitutes a rejection of your order and a new offer that you can accept.

1.4 We only sell our merchandise to end consumers in standard commercial quantities.

1.5 The ordering process in our online shop comprises 2 steps. In the first step you select the desired merchandise. The second allows you to have the option to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us. After you have submitted your order, you will have the opportunity to print it.

2. Delivery/Shipping Costs

2.1 The shipping costs for our products which will be sent to addresses in Slovenia are 2.90 €

2.2 The shipping costs for all other countries are 5.90 €

 2.3 Orders are dispatched 1 to 3 working days after the order date provided there are no problems with your details (credit check, ID check).

2.3 Delays may occur due to Covid 19 restrictions or personal reasons of people from which we get hand made products. 

3. Pricing and payment methods

3.1 The prices listed at the time of the order shall apply. All prices include the statutory value-added tax.

3.2 Merchandise may be paid for using one of the methods suggested in the order process (credit cards or paypal). All payments can be made through our partner Braintree, which is a company under Paypal – safe way of payments.

3.3 We will ship the merchandise from 1 to 3 days after we receive your payment.  

3.4 You are entitled to exercise your fundamental rights of retention or those that result from the same contractual relationship. You are not entitled to any other rights of retention.

3.5 You are entitled to offset our claim for payment with a claim that is undisputed or legally established. You are also entitled to offset the claim for payment with a claim that stems from the fact that we have not, or not properly, fulfilled our obligations, provided that these obligations relate to the claim for payment against which a set-off is to be effected in a performance and counter-performance relationship. Any offsetting above and beyond this is excluded.

4. Delivery and reservation of title

4.1 We are entitled to make partial deliveries to a reasonable extent.

4.2 The merchandise remains our property until it is paid for in full.

4.3 If, when the merchandise is delivered, the packaging is damaged to such an extent that the content could be damaged, you are obligated to immediately make a complaint to the delivery service, refuse to accept the delivery and inform us of this so that we are able to assert our relevant rights against the shipping company. Your right of withdrawal, warranty rights and other rights shall not be affected by this provision.

5. Right of withdrawal information

5.1 Right of withdrawal

You are entitled to revoke this contract within fourteen days and without giving reasons. The revocation period shall be fourteen days as of the day on which you or a third party appointed by you, and who is not the carrier, have/has taken possession of the last delivery of goods.

You can exercise your right of withdrawal by informing us with an unequivocal statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, or – if you wish to return the goods before the withdrawal period expires – return the goods to us.

If you decide to inform us of your decision to withdraw from this contract by an unequivocal statement, you may use the attached model withdrawal form but it is not obligatory.

The withdrawal declaration or returns of goods are to be addressed to:

BFT d.o.o.
Polica 45
1290 Grosuplje
Slovenija

In order to comply with the revocation period, you only need to notify us that you are exercising this right of revocation, and this must ensue before expiry of the revocation period.

5.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than, 14 days from the day on which we are informed about your decision to withdraw from this contract or that we received the goods you returned. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.3 Exclusion from the right of withdrawal
The right of withdrawal does not apply in the case of contracts for delivery of goods that were not prefabricated and which were produced according to your own individual selection or specifications or which were clearly made according to the consumer’s personal requirements.

6. Copyright and Trademark

All of the contents of the website, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.

7. Data protection

7.1. Your personal data which you forwarded to us for the fulfilment of your order will only be collected, processed, used and stored in accordance with applicable data protection law and for the purpose of the execution of the contract and for safeguarding our legitimate interests. For the purpose of credit assessment we are entitled to request further information by credit agencies and forward personal data concerning your order in accordance with data protection law. If serious doubts may arise from this, we are entitled to reject the conclusion of the contract with you.

7.2. For further information about the type of use and the specific usage of your personal data please refer to our privacy statement.

Responsible for the development and operation:

BFT d.o.o.
Polica 45
1290 Grosuplje
Slovenia

Telephone: +386 51692092

E-Mail: info@balkancampers.com

VAT ID number.: SI13124854

Information regarding online dispute resolution: The EU commission provides an internet platform for online settlement of disputes (so-called “OS platform”) bereit. The OS platform is to serve as a point of contact for out-of-court settlement of disputes regarding contractual obligations that arise from online purchase agreements. The OS platform is available at the following link: https://ec.europa.eu/consumers/odr/

BFT d.o.o. is not willing and obliged to participated in dispute settlement procedures brought before a consumer arbitration board.

10. Miscellaneous

These Terms and Conditions were drawn up on 27 November 2020. This version of the terms of the contract will not be saved by the seller after any possible future amendments and will also not be made available to the customer.